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Director of Conference Center Operations
The Director of Conference Center Operations (DCCO) is a hotel GM-type role responsible for all aspects of the following conference center operations: Food Service (dining room, outlets, catering, and breaks), Guest Spaces (housekeeping, custodial, laundry), Guest Services (reservations, front desk), and Audiovisual/Conference Services (sound/video/lights team, conference space setups). The DCCO’s scope of responsibility is broad, and this individual will significantly impact guest experience. The DCCO is a highly influential, key leader and will serve as a member of Ridgecrest’s executive leadership team, helping set organizational direction and ensure organizational health.
Essential Duties and Responsibilities - Serve on Ridgecrest’s executive leadership team, helping develop and implement strategic initiatives - Oversight of all operational aspects in Food Service, Guest Spaces, Guest Services, and Audiovisual/Conference Services - Develop and execute annual budget - Establish, implement, and ensure consistent achievement of guest experience standards within targeted cost parameters - Hire, lead, develop, and support high-capacity operational leaders - Collaborate with internal and external customers - Consistently exemplify Ridgecrest’s core values: Serve One, Cultivate Relationships, Create Purposeful Experiences, Make It Better - Lead in alignment with Ridgecrest’s Leadership Values and Behaviors - Other duties as assigned
Job Requirements - Committed, growing follower of Christ - Personal affirmation of Ridgecrest’s Statement of Faith - Passionate about Ridgecrest’s mission: Impacting lives for God’s glory through purposeful hospitality! - Trustworthy - Humble - Confident - Culture-contributing leadership - Calm during challenging situations, rarely overwhelmed - Strategic thinking - Continuous improvement mindset - Results-oriented without micromanaging - Ability to effectively influence and cooperate with others both with and without positional authority to enhance guest experience - Appropriate balance of (a) concurrent oversight of multiple operational areas and (b) understanding when deeper involvement in details and processes is merited. - Valid driver’s license
Education, Work Experience, and Other Qualifications - Bachelor’s degree in hospitality management, business, or a related field - Master’s degree (hospitality management or business administration) is preferred. - Senior level management in hospitality (5 years minimum) - Experience in high volume hospitality settings is preferred (Ridgecrest has 500+ guestrooms, hosts 65,000+ guests annually, and serves three meals/day for 1,500+ guests during certain events) - Customer relations skills - Advanced - Leadership skills - Advanced - Managerial skills - Advanced - Administration/Organizational skills – Advanced - Financial acumen – Advanced - Proficiency in MS Word, Outlook, Excel, and hospitality PMS (SMS|Host by Springer-Miller is preferred)
Full job description and application: https://recruiting.paylocity.com/recruiting/jobs/Details/2108362/Ridgecrest-Foundation/Director-of-Conference-Center-Operations
Time: Full-Time Year Round
Salary: Paid
Category: Business/Operations
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Updated: 4/15/2024 3:36:00 PM
Job Contact:
Deanne Sease
(828) 669-8022
Send Resume
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