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Director of Conference Center Operations

The Director of Conference Center Operations (DCCO) is a hotel GM-type role responsible for all aspects of the following conference center operations: Food Service (dining room, outlets, catering, and breaks), Guest Spaces (housekeeping, custodial, laundry), Guest Services (reservations, front desk), and Audiovisual/Conference Services (sound/video/lights team, conference space setups). The DCCO’s scope of responsibility is broad, and this individual will significantly impact guest experience. The DCCO is a highly influential, key leader and will serve as a member of Ridgecrest’s executive leadership team, helping set organizational direction and ensure organizational health.

Essential Duties and Responsibilities
- Serve on Ridgecrest’s executive leadership team, helping develop and implement strategic initiatives
- Oversight of all operational aspects in Food Service, Guest Spaces, Guest Services, and Audiovisual/Conference Services
- Develop and execute annual budget
- Establish, implement, and ensure consistent achievement of guest experience standards within targeted cost parameters
- Hire, lead, develop, and support high-capacity operational leaders
- Collaborate with internal and external customers
- Consistently exemplify Ridgecrest’s core values: Serve One, Cultivate Relationships, Create Purposeful Experiences, Make It Better
- Lead in alignment with Ridgecrest’s Leadership Values and Behaviors
- Other duties as assigned

Job Requirements
- Committed, growing follower of Christ
- Personal affirmation of Ridgecrest’s Statement of Faith
- Passionate about Ridgecrest’s mission: Impacting lives for God’s glory through purposeful hospitality!
- Trustworthy
- Humble
- Confident
- Culture-contributing leadership
- Calm during challenging situations, rarely overwhelmed
- Strategic thinking
- Continuous improvement mindset
- Results-oriented without micromanaging
- Ability to effectively influence and cooperate with others both with and without positional authority to enhance guest experience
- Appropriate balance of (a) concurrent oversight of multiple operational areas and (b) understanding when deeper involvement in details and processes is merited.
- Valid driver’s license

Education, Work Experience, and Other Qualifications
- Bachelor’s degree in hospitality management, business, or a related field
- Master’s degree (hospitality management or business administration) is preferred.
- Senior level management in hospitality (5 years minimum)
- Experience in high volume hospitality settings is preferred (Ridgecrest has 500+ guestrooms, hosts 65,000+ guests annually, and serves three meals/day for 1,500+ guests during certain events)
- Customer relations skills - Advanced
- Leadership skills - Advanced
- Managerial skills - Advanced
- Administration/Organizational skills – Advanced
- Financial acumen – Advanced
- Proficiency in MS Word, Outlook, Excel, and hospitality PMS (SMS|Host by Springer-Miller is preferred)

Full job description and application:

Time:  Full-Time Year Round
Salary:  Paid
Category:  Business/Operations



Updated: 5/20/2024 6:59:00 AM

Job Contact:
Deanne Sease
(828) 669-8022

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Why work at Ridgecrest Conference Center:

In the beautiful Blue Ridge Mountains in western North Carolina you will discover Ridgecrest, a 1,300-acre Christian conference center where you can leave your cares at the gate.

1 Ridgecrest Dr.
    Black Mountain, NC 28711

(828) 669-8022

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