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Family Camp Assistant

Apply online here: https://apply.glorieta.org/?startApp=a11Rp0000001S0f&startName=Family%20Camp%20Assistant

Family Camp Assistant
Glorieta Camps, Glorieta New Mexico

We are looking for someone with a strong work ethic and a desire to live and work in a close community to serve in the much-needed role of Family Camp Assistant. We are passionate about our mission statement and are looking for a like-minded person who is willing to serve alongside us. Please thoughtfully consider each part of our mission statement, job description, and description of our ministry and community before applying.

MISSION STATEMENT
To inspire Christ-like change through
Outdoor Adventure
Authentic Relationships and
Biblical Truth

COMMUNITY
The makeup of our community determines a large part of what it is like to live and work here. We have about 80 people who live on-site year-round, comprised of full-time staff and their families. Glorieta is a beautiful place with many natural resources but calls for somewhat remote living.

JOB DESCRIPTION
Title: Family Camp Assistant
Department: Guest Relationships
Reports To: Family Camp Manager

Job Purpose:
To ensure the success of the Family Camp Program through working closely under the Family Camp Manger and ensuring his/her success as they manage all aspects of the program by performing any needed job duties at any time whether large or small.

General Responsibilities:

Take primary responsibility for the following:
Communicating and working with the kitchen team to ensure a high quality meal experience for families, primarily through menu collaboration, experiential meal planning, front-of-house oversight, and by communicating weekly meal numbers, special dietary needs, etc.
Updating and improving the Family Camp website
Managing all Family Camp scholarship applications and associated communication, and further developing Family Camp fundraising & scholarship efforts
Reporting & documenting workplace incidents in Salesforce
Scheduling summer staff
Updating summer staff missed days with Human Resources and managing all related communication
Reviewing and replying to all positive and negative guest feedback
Training summer staff leadership on all administrative responsibilities
Scheduling use of all summer activities and lodging/meeting resources
Hiring, communicating with, and scheduling all summer volunteers
Maintaining relationships with attendees of Family Camp
Coding all Family Camp expenses in Expensify
Communicating with all families who start registration in efforts to convert them to fully registered families
Communicating with all families who miss payments or otherwise have issues with payment plans
Working with the Technology Solutions team to closed-lost registrations in Salesforce
Working with the Housekeeping team to create summer housekeeping plans for lodging and meeting spaces and ensuring the cleanliness of the Family Camp campus throughout the summer
Completing all administrative work given by the Manager
Assist in the following:
Marketing for Family Camp through print, email, phone calls , web, face-to-face visits, events, Instagram, Facebook, and other media to increase registration
Planning and executing non-summer Family Camp events like Ski & Serve and the Fall Balloon Fiesta Weekend.
Collaborating with other camp managers to develop efficiencies and shared events across programs.
Development of creative pieces for Family Camp, including evening experiences, curriculum, etc.
Gaining, securing, and retaining families from summer to summer.
Interviewing, hiring, and helping to train Summer Staff, gaining insight into all aspects ?of their work and offering support and prayer. ?
Helping maintain costs and budgets.
Managing family registrations and metrics using spreadsheets and Salesforce.
Consistently praying for incoming and returning families and for God’s provision for new families and program needs.
Registering families through Glorieta Camps’ Online Registration.?
Assisting in ordering & inventorying Family Camp Supplies.
Performing audits of Salesforce events and opportunities.
Maintaining, updating, and improving automated emails for Family Camp.
Working with Retreat & School groups in the non-summer months, which includes housekeeping, kitchen duties, hosting, facilitating activities etc.
Assist in answering emails to the family@glorieta.org inbox and phone calls to the Family Camp extension.
Working to physically improve the Family Camp campus and Glorieta’s campus at large
Communicating and collaborating with other departments to meet the needs of Family Camp.
Summer Responsibilities
Training Summer Staff in job responsibilities and vision for meeting Glorieta Camps’ mission ?within the Family Camp Program including values and customer service skills.
Managing summer staff using management philosophy
Developing the spiritual lives of summer staff through Bible studies, prayer, discipleship, group discussions, and group activities.
Being present and engaged in all aspects of camp during each week of Family Camp.
Scheduling summer staff based on programming needs, communicating with other ?programs/departments as necessary about staffing needs. ?
Addressing guest needs and following guest services training when working with the guests.
Other Duties of ALL Glorieta Staff: We operate year-round. We have guests on the premises almost every day of the year. Serving guests is our number one priority, and therefore ALL staff must participate in guest service in some capacity. Tasks may include cooking, cleaning, facilitating group activities, running retail locations, general maintenance of camp property, and work projects as needed. There are often groups here on weekends, and all staff members will be required to work certain weekends as needed.
Character, Education, Abilities, Skills, Experience:
The “ideal” candidate will have and demonstrate:
Strong sense of hospitality and customer service
Skills in Sales and Marketing, and a desire to put those skills to use to increase Family Camp attendance
Exceptional communication skills for face-to-face, over the phone, and email conversations
Ability to use technological systems at Camp proficiently
Proficient use of Spreadsheets
Experience with Salesforce
Ability to work long hours
Ability to confront, encourage, and inspire staff towards excellence in their work and to develop them both spiritually and professionally
Team player mindset in working with other departments
High level of administrative and organization skills
College Degree or higher is preferred

Work Context: This job will be performed primarily on location at the Glorieta, New Mexico location
Travel: Will travel to help with recruiting, marketing, networking, fundraising, or workshop training.
Physical Demands: Ability to lift 60 lbs, sit in an office, hike, stand all day, willing to get your hands dirty.
Work Environment: Most work will be done in the office, at a desk with the exception of summer when you will be asked to work extended hours in a variety of situations all over camp. Occasionally, you may be asked to help with all-camp projects, including working in inclement weather conditions throughout the year.
Training: Employees will be given the opportunity for improvement through appropriate training.
Compensation: Salary, on­site housing, medical insurance, 401(k) retirement package after one year, and paid vacation time. See HR and/or potential supervisor for details.
Disclaimer: This Job Description is not a complete description of all that is necessary to do your job. Also, all camp employees are expected to do what it takes to work as a team, even with other departments, to serve guests. This is not only an expectation but a value that we hold to as an organization. We will help each other get the mission done.

Time:  Full-Time Year Round
Salary:  Paid
Category:  Programming

Updated: 8/23/2023 12:52:03 PM