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Guest Services Host
REPORTS TO: Host Coordinator
PURPOSE STATEMENT: The purpose of the Guest Services Host is to work as an advocate for both guests and staff in order to maximize the experience of the guest and the effectiveness of Tejas as a ministry.
POSITION DESCRIPTION: This position comprises a flexible schedule of weekend, weekday, and evening on-call time. The Guest Services Host is both highly relational and detail-oriented, ensuring each and every guest has a transformative experience at Tejas. This person will serve alongside the Tejas team in fulfilling the Tejas mission of setting the stage for Jesus to transform lives. This is accomplished by exemplifying our core values: People: Viewing everyone as an image-bearer of Jesus, Service: As a means for sharing the Gospel, and Adventure: As a relational catalyst.
RESPONSIBILITIES: Provide a high degree of welcoming, detail-oriented service to guests and staff Serving as point of contact for both planned and last-minute guest needs Anticipate and recognize guest needs and act on them accordingly Communicate with group leaders prior to arrival and during events, assisting with questions, planning and other information regarding their stay Provide timely and professional follow-up communication for guests contacting the ministry Act as weekend team leader with all departments and guests needs Serve at camp meals as needed Assist all other departments as needed Ensure all conference rooms and accommodations have been properly prepared Assist in the preparation of facilities for groups, as well as the teardown and shutdown of facilities after groups leave Resolve any group scheduling conflicts Communicate guest needs with other departments Obtain/maintain Site Specific Challenge Course certification in order to assist in operating our adventure elements for guests, potentially including Lifeguard and First Aid certifications Manage/organize all Lost & Found using our Chargerback software Oversee the completion of weekly tasks by all guest service interns Collaborate with Tejas Interns to facilitate all weekend activities
QUALIFICATIONS: Bachelor’s degree, or equivalent industry experience Previous camp experience preferred Flexibility and the ability to respond in grace when unforeseen situations require your assistance Ability to maintain relationships with all guests and staff A thorough knowledge and effective involvement in ministry A desire to grow spiritually and professionally An understanding of hospitality and guest experience A key eye for detail
Time: Full-Time Year Round
Salary: Paid
Category: Guest Services
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Updated: 11/1/2023 11:44:28 AM
Job Contact:
Kay Kastner
(979) 366-2422
Send Resume
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