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Guest Services Host

REPORTS TO:
Guest Services Manager

PURPOSE STATEMENT:
The purpose of the Guest Services Host is to work as an advocate for both guests and staff in order to maximize the experience of the guest and the effectiveness of Tejas as a ministry.

POSITION DESCRIPTION:
This position comprises a flexible schedule of weekend, weekday, and evening on-call time. The Guest Services Host is both highly relational and detail-oriented, ensuring each and every guest has a transformative experience at Tejas. This person will serve alongside the Tejas team in fulfilling the Tejas mission of setting the stage for Jesus to transform lives. This is accomplished by exemplifying our core values: People: Viewing everyone as an image-bearer of Jesus, Service: As a means for sharing the Gospel, and Adventure: As a relational catalyst.

RESPONSIBILITIES:
Provide a high degree of welcoming, detail-oriented service to guests and staff
Serving as point of contact for both planned and last-minute guest needs
Anticipate and recognize guest needs and act on them accordingly
Communicate with group leaders prior to arrival and during events, assisting with questions, planning and other information regarding their stay
Provide timely and professional follow-up communication for guests contacting the ministry
Act as weekend team leader with all departments and guests needs
Serve at camp meals as needed
Assist all other departments as needed
Ensure all conference rooms and accommodations have been properly prepared
Assist in the preparation of facilities for groups, as well as the teardown and shutdown of facilities after groups leave
Resolve any group scheduling conflicts
Communicate guest needs with other departments
Obtain/maintain Site Specific Challenge Course certification in order to assist in operating our adventure elements for guests, potentially including Lifeguard and
First Aid certifications
Manage/organize all Lost & Found using our Chargerback software
Oversee the completion of weekly tasks by all guest service interns
Collaborate with Tejas Interns to facilitate all weekend activities

QUALIFICATIONS:
Bachelor’s degree, or equivalent industry experience
Previous camp experience preferred
Flexibility and the ability to respond in grace when unforeseen situations require your assistance
Ability to maintain relationships with all guests and staff
A thorough knowledge and effective involvement in ministry
A desire to grow spiritually and professionally
An understanding of hospitality and guest experience
A key eye for detail

Time:  Full-Time Year Round
Salary:  Paid
Category:  Guest Services

Updated: 2/28/2023 4:18:49 PM