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Hospitality Director
Primary Purpose The primary purpose of this position is to provide onsite performance of administrative and support duties.
The primary responsibilities for the Hospitality Director at The Camp at Findley include performance in: General Administrative Duties Answer phone calls, faxes, and emails Assist with camp mailings (Christmas cards, newsletters, etc.) Collect and distribute incoming mail and bills appropriately Communicate any accounting information (bills, deposits, income) to the Finance Committee, Camp Treasurer, or Executive Director as needed Manage camp calendars on Google & Wix Bookings Compile and present needed spreadsheets, reports, and other information Compile and update guest and donor information in database Submit and communicate maintenance needs as they arise
Oversight of Camp Rentals Complete guest communications and bookings Respond to messages and requests via phone, email, Wix, and Facebook in a timely manner Prepare, communicate, and obtain guest contracts Collect, document, and assure payments have been received Communicate with guests on facilities and meals needs Confirm guest meal plans and facility needs with guest or group leader 1 week prior to booking via a phone call or email Coordinate and communicate with the Guest Services Director, Executive Director, and other staff the needs for each booking Guest follow-up with surveys and review requests Communicate the survey and review feedback to the staff in a timely manner for appropriate follow-up Follow-up with past guests to inquire about future bookings Assure guests have a positive experience from the first point of communication Maintain a long-term, positive relationship with our guests & campers
Summer Camp Related Responsibilities Assist with the oversight of the camp Snack Shack, processing purchases and engaging with campers, when needed Assist with Summer Camp Registration (database entry, camper check-in, payment) Relay parent inquiries and calls to proper channels Assist with printing and distribution of staff and camper materials Assist with program event set-up as needed
Other Responsibilities Oversee camp store, processing purchases and engaging with guests Oversee reception office and incoming guest questions and needs Research grant opportunities as requested Assist Executive Director with other administrative tasks as needed Continued education and training in directed areas Other duties as needed upon request of Executive Director and Board Chair Qualifications and Requirements A personal relationship with Jesus Acknowledge and agree to The Camp at Findley’s mission Embody biblical servant leadership Have strong management and organizational skills Have excellent oral and written communication skills Be self-motivated and manage time well Excellence in Microsoft Excel and Word, Google Suite Experience with QuickBooks, Wix, online reservations, and creating spreadsheets is a plus Ability to problem solve Excellent customer service Team oriented
Desired Qualification and Requirements Completed undergraduate degree and/or 5+ years in Administration or Hospitality
Supervisory Leadership This position operates under the supervision of the Executive Director of The Camp at Findley.
Time: Full-Time Year Round
Salary: Paid
Category: Guest Services
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Updated: 9/7/2022 11:39:07 AM
Job Contact:
Amber Shearer
(716) 769-7146
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