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Guest Services Associate

Michindoh is a year-round Christian camp and conference center located in southern Michigan serving groups ranging in size from 10 to 700, with total occupancy at times reaching over 1,000. Michindoh serves guests of all ages, but the majority are high school age or younger. Michindoh primarily serves church and parachurch organizations, but also offers outdoor education school programs.

Michindoh has a team of Guest Services Associates (GSAs). Each GSA is trained to handle a wide-range of responsibilities throughout the organization, which includes experience in just about every area of camp and conference center operations, but also has an area of specialized focus. The positions are designed to be a discipleship program that bridges the gap between entry and management level experience. GSAs are full-time, year-round, and salaried; and room and board, educational benefits, paid training, and paid vacation are part of the employment package.

The ideal GSA must be teachable and have a strong work ethic, but experience in all areas of responsibility is not necessary since training is provided for all aspects of the position. Certification opportunities provided include: American Red Cross lifeguarding, lifeguard instructor, and instructor trainer certifications (includes professional-level CPR/AED/FA); Michigan boaters license; high ropes ACCT I, II, and CCM certifications; and Safe-Serve. Additional areas of training include: camp management software; audio/visual systems; customer service; operation of tractors and speed boats; facilitation of teambuilding and a wide variety of recreation activities; hosting; accommodations; leading devotions and spiritual activities; counseling; cooking and food preparation, event planning; teaching in a nature center and handling animals; running business operations; and customer account management. Employer-paid undergraduate and graduate educational opportunities are also available through Spring Arbor University.

Qualifications:
-Strong personal faith in Jesus Christ and a readiness to discuss matters of faith
-A history of consistent participation in a local church
-Agreement with Michindoh’s Statement of Faith and adherence to Michindoh’s Code of Conduct
-Able to assist in leading religious programming consistent with Michindoh’s Statement of Faith
-Commitment to Michindoh
-Commitment to Michindoh’s parent organization, Spring Arbor University
-A desire to serve with an attitude of Christian hospitality and quality customer service
-Excellent communication skills and detail oriented
-Strong work ethic and able to manage schedule and responsibilities with little supervision
-Flexibility to be assigned a wide variety of tasks and schedules, able to multi-task
-Able to use common computer software proficiently (Microsoft Office, etc.)
-Proficient in written and spoken English
-Ability to obtain and maintain either lifeguarding or high ropes certifications, or both
-Preferred but not required: Experience in camping, customer service, and/or other ministry setting

Contact travis@michindoh.com for more details.

Time:  Full-Time Year Round
Salary:  Paid
Category:  Guest Services

Updated: 1/18/2023 6:27:13 AM