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Senior Program Manager of Outdoor Education

The Senior Manager of Camp Program provides strategic oversight and leadership for assigned program areas within center(s). This role manages budgets, supervises teams and ensures program outcomes align with association-wide goals. The Senior Manager is responsible for driving innovation, service quality, and operational excellence, while fostering a culture of continuous improvement, staff development, and member engagement.

Culture Statement

The culture of the Y is rooted in our Christian mission and core principles. We strive every day to collectively embody our purpose to love, serve and transform lives. Every day we show up to Lead with Love and Serve with Purpose. We Love unconditionally – showing genuine care and concern for everyone, making each interaction meaningful and personal and ensuring every person feels valued, seen and welcomed. We elevate Hope – promoting optimism by offering encouragement and practical solutions to challenges. We act with Care & Compassion – listening attentively without judgment, responding with empathy, and creating a sense of belonging by uplifting and supporting those around us. We demonstrate Generosity – sharing our time, skills, and resources freely and with joy. We walk in Grace – showing patience and kindness, even in difficult moments. We ignite Faith – staying grounded in our mission, principles and purpose, inspiring others to trust in what is possible. Demonstrating consistency in our actions, helping others see how their efforts align with a greater purpose. We treasure Honesty – communicating openly and truthfully, admitting mistakes when they occur, and honoring commitments. We honor Humility – leading with a servant's heart by prioritizing the needs of others above our own. We live with Joy – celebrating small and big wins alike, inspiring connection and shared joy. We offer Respect – addressing everyone by name and honoring diverse perspectives and backgrounds. We value Responsibility – performing every task timely with diligence and excellence and holding ourselves accountable by openly evaluating our performance. We engage in Service – going above and beyond in serving others by anticipating needs and delivering exceptional experiences.



Essential Functions

• Provide strategic direction and oversight for assigned program areas.

• Supervise and develop teams to ensure high performance and achievement of goals.

• Lead annual and mid-year budget processes for assigned areas, with accountability for budgets up to $2M.

• Ensure program outcomes align with association strategic goals and community needs.

• Identify trends, assess needs, and implement innovative program models.

• Collaborate with association and branch leadership to ensure cross functional alignment.

• Guide staff development, workforce planning, and succession pipelines for assigned departments.

• Support capital projects and major initiatives in collaboration with Director-level leadership.

• Ensure compliance with YMCA policies, safety standards, and regulatory requirements.

• Represent the YMCA in community partnerships, events, and member engagement initiatives.

Performs other duties and tasks as assigned by leadership



Qualifications

Required Qualifications

• Bachelor’s degree required or equivalent work experience.

• Minimum 6 years of progressive leadership experience in program or operations management.

• Demonstrated success supervising multiple teams and managing complex operations.

• Proven ability to manage multi-site or multi-department budgets up to $2M.

• Strong strategic planning, fiscal management, and program evaluation skills.

• Experience in staff development, succession planning, and workforce management.

• Excellent interpersonal, communication, and conflict-resolution abilities.

• Demonstrated ability to lead innovation and change across multiple sites.

• Strong community engagement and partnership-building skills.

• Commitment to the YMCA’s mission, values, and strategic priorities.



All YMCA team members are expected to maintain a current and active status for all safety, risk, and programming certifications defined by the YMCA of Greater Charlotte.



Preferred Qualifications



Working Conditions

• Work performed in association offices, branch sites, and community environments.

• Travel between multiple branches and program sites required.

• Combination of office work, program oversight, and community engagement.

• Flexible schedule including evenings, weekends, and holidays.

• Exposure to large, complex program operations with competing priorities.

• Responsible for staff leadership, budget oversight, and operational problem-solving.

  

Competencies

      DEVELOPING SELF & OTHERS: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential
    PROGRAM/PROJECT MANAGEMENT: Ensures program or project goals are met and intended impact occurs
     COMMUNICATION & INFLUENCE: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause
     ENGAGING COMMUNITY: Builds bridges with others in the community to ensure the Y’s work is community-focused and welcoming of all, providing community benefit

Time:  Full-Time Year Round
Salary:  Paid
Category:  Outdoor Education

Updated: 12/10/2025 10:31:21 AM