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Hospitality Director

Job Title: Hospitality Director (Full-Time)

Location: Ironwood Springs Christian Ranch, Stewartville, MN
Reports to: Executive Director

About Ironwood Springs Christian Ranch

Ironwood Springs is a Christian retreat center and camp dedicated to strengthening individuals, families, and communities through faith, support, and service. We are committed to providing a welcoming and well-maintained environment for all guests, staff, and volunteers year-round.

Position Summary

We are seeking a highly organized and service-oriented Hospitality Director to lead the preparation and upkeep of all guest facilities at Ironwood Springs. This role ensures that our campus is consistently guest-ready—before, during, and after each group’s stay. The Hospitalities Director is responsible for coordinating cleaning, seasonal and routine maintenance, facility readiness, and the guest experience, including oversight of the Ranch’s Gift Shop and Online Store.

This leadership position includes scheduling and training staff and volunteers, managing facility inventories, and working closely with other departments and community partners to ensure excellent guest service and a Christ-centered environment.

Key ResponsibilitiesFacility & Guest Readiness Management

Coordinate and manage cleaning and maintenance schedules based on retreat and program calendars
Work closely with the Retreat Director and Program Director to anticipate facility use and plan accordingly
Ensure seasonal and regular maintenance is completed in a timely and minimally disruptive way
Conduct walk-throughs to confirm facilities are clean, organized, and guest-ready
Staff, Volunteer & Partner Coordination

Schedule and oversee staff and volunteers responsible for cleaning, setup, and hospitality
Collaborate with the Executive Director and Volunteer Coordinators to identify and fill staffing needs
Train cleaning staff and volunteers using clear procedures and checklists
Coordinate with the ABC Cleaning Crew (a group of adults with disabilities) to schedule and support their cleaning and volunteer services
Provide ongoing feedback and support to all team members and community partners to ensure high-quality standards
Maintenance Collaboration

Partner with the Maintenance Team to ensure regular and emergency tasks are scheduled and completed
Report and track as-needed repairs, and verify completion
Maintain accurate facility records and respond to maintenance requests
Inventory & Supplies Management

Monitor and maintain inventory of cleaning products, linens, paper goods, and other hospitality supplies
Anticipate needs and restock regularly, especially before busy seasons
Gift Shop & Online Store Oversight

Work with the Executive and Program Directors to plan merchandise around program and seasonal needs
Keep the Gift Shop tidy, stocked, and ready for guest use
Train staff and volunteers on Gift Shop operations
Develop and manage the Online Store, including product updates and order fulfillment
Character Traits

Strong in Christian faith, regularly attending church, and in agreement with Ironwood’s statement of faith
High integrity and trustworthiness
Self-starter who takes initiative to improve Ranch operations
Detail-oriented, with a commitment to excellence in facility management and awareness of guest schedules
Outgoing and guest-focused, with a heart for hospitality
Collaborative and team-minded
Secondary Skills

Provide excellent guest service and support during events and programming
May assist with guest activities such as the zip line, challenge course, shooting range, or others as needed (training provided)
Hours

This is a full-time, year-round position
Work hours will vary based on guest activity, including some evenings and weekends depending on the camp and retreat schedule
Qualifications

Experience in hospitality, facility management, or operations leadership preferred
Strong organizational and team leadership skills
Excellent communication, interpersonal, and problem-solving abilities
Willingness to engage in hands-on work when needed
Ability to respectfully and effectively work with individuals of all abilities, including adults with disabilities
Alignment with the mission, vision, and Christian values of Ironwood Springs
To Apply:

Gift Shop & Online Store Oversight

Work with the Executive and Program Directors to plan merchandise around program and seasonal needs
Keep the Gift Shop tidy, stocked, and ready for guest use
Train staff and volunteers on Gift Shop operations
Develop and manage the Online Store, including product updates and order fulfillment
Additional Duties

Step in to perform cleaning or preparation tasks as needed
Create and refine systems for tracking cleaning, inventory, and readiness
Serve as a welcoming presence to guests and contribute to a Christ-centered atmosphere
Qualifications

Experience in hospitality, facility management, or operations leadership preferred
Strong organizational and team leadership skills
Excellent communication, interpersonal, and problem-solving abilities
Willingness to engage in hands-on work when needed
Ability to respectfully and effectively work with individuals of all abilities, including adults with disabilities
Alignment with the mission, vision, and Christian values of Ironwood Springs
To Apply:

Apply on Indeed and send your resume and cover letter to [matthew@ironwoodsprings.com] with the subject line Hospitality Director Application – [Your Name]. Applications will be reviewed on a rolling basis until the position is filled.

Background Check Notice

Employment is contingent upon a successful background check. Due to the nature of this position and the populations we serve, individuals with felony convictions may not be eligible for employment. All screenings are conducted in accordance with applicable laws, and individual circumstances will be considered.

Job Type: Full-time

Pay: $38,000.00 - $50,000.00 per year

Time:  Full-Time Year Round
Salary:  Paid
Category:  Manager

Updated: 6/19/2025 12:31:31 PM