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Retail Manager

Oversee diverse retail, vending, and concession operations.

Those interested can apply at: https://apply.glorieta.org/job?Id=a11Rp000008GTMPIA4

Glorieta’s Guest Services team is seeking an experienced food and beverage professional to oversee our diverse retail, vending, and concession operations. This position requires a strategic thinker who can drive revenue growth while maintaining exceptional guest experiences across multiple outlets. If you are looking to grow into general food service and merchandising management, you may be suited for this position.

MISSION STATEMENT

To inspire Christ-like change through Outdoor Adventure, Authentic Relationships, and Biblical Truth

COMMUNITY

The makeup of our community determines a large part of what it is like to live and work here. With many employees who live on-site. consisted of: full-time staff and families.

Job Scope

The Retail Manager is responsible for overseeing all year round retail operations while maximizing profitability, ensuring exceptional guest experiences, and contributing to the overall camp community and mission of Glorieta Adventure Camps.

Job Purpose: To help bring Christ-like change in people's lives by providing outstanding retail and food service experiences with excellent customer service.

Peak Season (Summer) Responsibility

Manage vending + 10 merchandise and food service outlets with 6,000+ SKUs, ensuring proper inventory control
Lead and develop a team of up to 12 seasonal summer employees
Maximize revenue through strategic product mix, appropriate pricing, cost optimization, effective displays, and inventory management
Drive revenue growth through innovative marketing and operational improvements
Reduce cost of goods sold through strategic vendor negotiations and operational efficiencies
Contribute to developing new retail/food concepts including restaurants, concessions, merch stores, and vending
Work with the Accounting Manager and Director and the Guest Services Director to manage all financial aspects of the Retail department including cost analysis, P&L responsibility, and payment processing
Ensure compliance with all food safety regulations and maintain proper certifications
Conduct comprehensive inventory management and optimize ordering systems
Build strategic relationships with suppliers and research cost-efficient alternatives
Shoulder Season (Spring and Fall) Responsibilities:

Maximize retail operations to support guest groups and events on campus
Develop strategic plans for retail expansion
Lead cross-functional initiatives with Housekeeping and Food Service departments
Conduct market research and forecast upcoming merchandise trends
Implement continuous improvement strategies across all operations
Maintain ServSafe and NEHA Certifications and ensure all guidelines are followed
Participate in All-Hands calls and support overall organizational needs
Plan and execute comprehensive End of Fiscal Year inventory
Collaborate with Executive Leadership on long-term strategic planning

Skills and Abilities:
Proven leadership ability with a positive and respectful management style
Financial acumen and analytical capabilities
Excellent negotiation skills and vendor relationship management
Highly organized with exceptional attention to detail
Proficiency in market analysis and trend identification
Experience with Google Workspace, Microsoft Teams, and Salesforce
Outstanding inventory management and logistics expertise
Ability to scale operations efficiently during seasonal fluctuations

Preferred Qualifications:
Proven experience in retail and/or food service management
Strong financial acumen with experience in budgeting and cost control
Excellent negotiation skills and vendor relationship management
Ability to scale operations efficiently during seasonal fluctuations
Experienced in new concept development and implementation
Strong leadership abilities with a focus on team development
Detail-oriented with strong organizational skills
Background in inventory management and logistics
Educational equivalent of an Associate’s Degree or 3 years of experience in the food service, retail, or camp industry in a similar capacity

Character Aptitude:
Any candidate must possess the following:
A personal relationship with Christ
Flexible, adaptable leadership style
Proactive problem-solving mindset
Critical and creative thinking abilities
Self-accountability and ownership mentality
Approachable, coachable, and teachable attitude

Work Context: This job is on-site at Glorieta, NM.
Travel: Some travel (approx. once every three months) may be required for this job to visit career fairs for recruiting purposes.
Physical Demands: Ability to lift 60+ lbs, sit, stand, bend, squat, and be willing to get your hands dirty.
Work Environment: Most work will mostly be done indoors, but some outdoor projects may be required.
Training: Paid on-the-job training will be provided.
Compensation: Full-time, hourly pay with housing and benefits.
Reports to the Guest Service Director

Disclaimer: This Job Description is not a complete description of all that is necessary to do your job. Also, all camp employees are expected to do what it takes to work as a team, even with other departments, to serve guests. This is not only an expectation, but a value that we hold to as an organization. We will help each other get the mission done.

Those interested can apply at: https://apply.glorieta.org/job?Id=a11Rp000008GTMPIA4

Time:  Full-Time Year Round
Salary:  Paid
Category:  Manager

Updated: 4/30/2025 7:36:00 PM