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Director of Guest Services

Summary: To fulfill our mission by managing areas of camp operations, which may
include Maintenance, Food Service, Janitorial Needs, Housekeeping, and Retail.

Those interested can apply at: https://apply.glorieta.org/job?Id=a11Rp000000LXozIAG

Job Summary
Glorieta Adventure Camps is looking for someone with a strong work ethic and a desire to live and work in a close community to serve in the much-needed Director of Guest Services role. We are passionate about our mission statement and are looking for a like-minded person who is willing to serve alongside us. Please thoughtfully consider each part of our mission statement, job description, and description of our ministry and community before applying.

MISSION STATEMENT
To Inspire Christ-like change through Outdoor Adventure, Authentic Relationships, and Biblical Truth

Location and Community:
Glorieta Camps is a 2400-acre property located in the southern Sangre de Cristo Mountains, 20 miles southeast of Santa Fe, New Mexico. Our community’s makeup determines a large part of what it is like to live and work here. We currently have approximately 100 people who live on-site year-round, including full-time staff and families. Glorieta is a beautiful place with many natural resources but calls for somewhat remote living.

Job Description
Position Title: Director of Guest Services
Department: Guest Services
Reports to: Executive Director or Assistant Director
Location: Glorieta Camps - Glorieta, New Mexico

Job Purpose: To fulfill our mission by managing all areas of Camp Operations, which may include Maintenance, Food Service, Janitorial Needs, Housekeeping, and Retail.

Job responsibilities:
This is a highly self-motivated position with the ability to manage various projects and people simultaneously. Leading and solving problems creatively and on the go is crucial. A willingness to perform routine tasks regularly and on time, with deadlines weekly and monthly. This position requires collaboration with the Guest Relationship and Operations team to lead Glorieta in accomplishing its mission and vision and upholding the values of the organization.

Food Services
Oversee kitchen management of both the main kitchen and Family camp kitchen, ensuring customer satisfaction with camp meals
Produce metrics regarding food costs, food waste, and meals served.
Oversee kitchen management, and ensure customer satisfaction with camp meals
Responsible for Risk Management in the kitchen, ensuring that the camp kitchen meets Health Code and all other required standards, maintaining and documenting ongoing training, evaluating and problem-solve as needed.
Responsible for managing the departments budget in all regards
Guiding, direction, and ensuring quality in all areas of Food Service
Provide leadership and management of food service personnel
Ensure efficiencies in food service

Housekeeping
Oversee housekeeping management
Guiding, directions, and ensuring quality in all areas of Housekeeping
Develop and implement effective and efficient housekeeping standards
Responsible for Risk management in housekeeping
Ensure Customer Satisfaction in cleaning and housekeeping
Establish and communicate policies and procedures that meet and agree with customer service standards.

Other: (future tasks)
Oversee the adult volunteer program and service team
Manage scheduling and program assignments for adult volunteers
Manage Retail Department
Manage retail ordering strategy and budget
Guiding, directing, and ensuring quality in all aspects of the adult volunteer program and retail department

** The preceding list is not exhaustive of all duties and responsibilities. Other related duties may also be included. **

Other duties of ALL Glorieta staff:
Glorieta Adventure Camps operate year-round. In a typical year, we serve over 35,000 guests. Serving guests is our number one priority, and therefore ALL staff must participate in guest service in some capacity. Tasks may include cooking, cleaning, facilitating group activities, running retail locations, general maintenance of the camp property, recruiting trips, sales trips, and work projects as needed. Staff may also be required to work certain weekends as needed.

Character, Knowledge, Skills, Abilities, Experience:
The “ideal” Candidate will have:
A vibrant relationship with Jesus Christ and commitment to scripture that permeates into all aspects of his/her life
Bachelor’s degree preferred or appropriate year of experience and knowledge related to business administration
5 years of management experience
Ability to manage a variety of projects at a time
Ability to solve problems creatively
Strong desire to learn new things quickly
The capability to communicate well with team members, staff, and guests
Ability to utilize and engage with multiple computer softwares and platforms

Work Context: This position will be performed primarily on location at the Glorieta, New Mexico location
Travel: Occasional travel will be required for this position and some of its responsibilities
Physical Demands:
Candidate must be able to:
Sit and focus on a single task for several hours at a time
Some lifting of heavy objects will likely be required
Ability to walk for long distances across varying terrain
Work Environment: Will split time working equally inside/outside depending on the needs of camp and the busyness of the season.
Training: Employees will be given the opportunity to advance their skills through appropriate training.
Compensation: Salary, onsite housing, EAC Health, and Wellness Plan, paid vacation, and 401(k) retirement package after one year of service
Disclaimer: This job description is not a complete description of all that is necessary for this position. All camp employees are expected to do what it takes to work as a team, even with other departments, to serve our guests. This is not only an expectation but one of the core values that we hold as an organization. We will help others accomplish our mission to its fullest extent.

Those interested can apply at: https://apply.glorieta.org/job?Id=a11Rp000000LXozIAG

Time:  Full-Time Year Round
Salary:  Paid
Category:  Guest Services

Updated: 10/23/2023 10:32:30 AM