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Administrative and Registration Manager

Position Summary

The Administrative Director is responsible for being the voice and face of MCRC for all guests who call the main office or stop by the front desk. He or she is responsible for answering guest questions, registering guests, routing calls and emails to the right person in the organization and treating each guest with gracious hospitality. This person must be proficient with technology and be able to operate quickly and efficiently in a multitasking environment.


Desired Profile:
? Be a professing Christian who demonstrates growth as a disciple of Jesus Christ, in part through consistent involvement in a local church and regular study of God’s Word.
? Eager to embrace your God-designed role as a minister of the Gospel.
? Willing and able to represent Fellowship of Evangelical Churches (FEC) & MCRC
? Willing and able to participate in and/or lead a Bible study/devotional
? Eager to be equipped to share the Gospel with any guest who needs to know the truth of salvation.
? Eager to participate in required ministry equipping sessions.
? Agree with and sign MCRC’s Ministry Expectations.
? Willingness to abide by the policies for MCRC’s staff.
? Be a self-starter, professional, energetic, detailed, ambitious and committed to the growth and development of MCRC.
? Have experience in and a heart for Christian hospitality.
? Be flexible and aware that MCRC’s scheduled activities may be interrupted due to the needs of our guests.
? Have a servant’s heart with a desire to part of a team ministry.
? Be willing to work days, evenings, and weekends to meet the needs of the ministry organization and our guests.

Job Responsibilities
? 40% - Administration and Receptionist
? Manage the first line of contact, answering of phones.
? Receive emails from the generic MCRC email and forward to the appropriate staff member.
? Mail out gifts, thank you notes, condolences, congratulations, and lost and found items as needed.
? Distribute incoming mail and packages.
? Assist the Executive Director and Program Director with any assigned administrative tasks.
? Assist the Program Team to communicate with event leaders.

? 50% - Registration
? Manage the housing assignments worksheet for all programmed events, begin housing assignments 30-days prior.
? Manage MCRC’s usage of Camp Brain, utilizing the software to make MCRC more efficient.
? Ensure that the registration process (especially online) is easy to use and guest-oriented.
? Research and integrate group online reservations into our registration process.
? Manage scholarship fund and FEC discounts.

? 10% - Other

Work time is arranged by Direct Reports in the Office Team Calendar, where schedule requests, vacation time and other sick and personal time are recorded as used and allotted per the Employee Handbook. The camp “average” work week for the Administrative Team can vary throughout the year, with a given range of 37-60 weekly hours, but should yearly average 45 hours per week. Please communicate with your Direct Report regularly as to the progress on your job description as well as any challenges staying within the work time expectations. If you have special needs we should be aware of to help you succeed; please notify your Direct Report.

Other Requirements
? Living - Housing not available onsite Initial:__________
? Work schedule - Varies according to need. Weekend work may be required at times.
? Must be able to lift up to 35lbs and occasionally 35-70lbs with assistance
? Must be able to push, bend, and twist
? Must be available to be contacted by cell in case of emergency

Qualifications: Background and Experience Required for This Position
? Beneficial spiritual gifts: Administration, organization, serving, hospitality.
? Education: Associates degree or higher preferred.
? Experience: At least 2 years of business or ministry experience.
? Knowledge: Excellent with computers, especially with productivity software
? Must have a thorough, self-disciplined personality that can keep many things organized.
? Must have excellent problem-solving skills and be self-motivated.
? Must live a Christian life that is in agreement with the statement of faith of the Fellowship of Evangelical Churches.
? Is a person who is flexible to the ever-changing demands of a Christian camp and retreat center environment.

Performance Review Process
Annually, the Executive Director will provide a 360-degree performance review of the Administrative Director based on a set of core competencies with feedback from the Executive Director, a self-evaluation, and feedback from any direct reports and co-workers as well. The results will be compiled by the Executive Director and reviewed with the Administrative Director, and the Executive Director will provide feedback including recommendations for performance improvements.

The Core Competencies to be Evaluated for this position are:
? Work ethic, initiative, self-motivation
? Flexibility
? Godly character, growing spiritually, applies scripture to their life
? Committed to excellence, does their best
? Problem-solving, solution focused, can-do attitude
? Guest (customer) orientation, willing to serve
? Cultural fit, committed to unity, team player, able to communicate
? Humble, caring, gentle
? Resolute, able to make hard decisions and commit
? Able to delegate and trust, good at training/teaching/coaching
? Excellent at communication
? Results oriented, able to hold others accountable for results

Time:  Full-Time Year Round
Salary:  Paid
Category:  Clerical/Office

Updated: 4/21/2023 2:23:21 PM