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Program Support Manager

Summary: Support and manage various aspects of the Guest Relationships team.

Those interested can apply here: https://apply.glorieta.org/?startApp=a113r00000UE2UDAA1&startName=Program%20Support%20Manager

Glorieta Adventure Camps is looking for someone with a strong work ethic and a desire to live and work in a close community to serve in the much-needed role of Program Support Manager. We are passionate about our mission statement and are looking for a like-minded person who is willing to serve alongside us. Please thoughtfully consider each part of our mission statement, job description, and description of our ministry and community before applying.

MISSION STATEMENT
To inspire Christ-like change through Outdoor Adventure, Authentic Relationships, and Biblical Truth

COMMUNITY
The makeup of our community determines a large part of what it is like to live and work here. We have approximately 120 people who live on-site year-round, consisting of full-time staff, staff families, and seasonal staff. Glorieta is a beautiful place with many natural resources but calls for somewhat remote living.

Title: Program Support Manager
Department: Guest Relationships
Reports To: Senior Director of Guest Relationships
Direct Reports: (not a comprehensive list, but what is current) Recreation and Training Manager, Recruiting and Hiring Manager, Program Specialist, Retail Manager, Venue Manager

Job Purpose:
Overall Responsibility
Maintains a personal relationship with Jesus Christ, is a consistent witness for Jesus Christ and maintains a courteous, Christ-like attitude in dealing with the internal and external customers of the Camp Eagle Family of Camps.
Create, adjust and be competent with Salesforce reports
Willingness to learn new skills and take on new tasks on a daily basis
Ability to be flexible with time off and new policies
Form authentic relationships with group sponsors and leaders, teachers, future guests, and staff (full-time and seasonal)
Run activities, facilitate group development sessions, prepare and clean meals, clean all of camp, answer the phone, and help in any way needed during any season of camp
Host groups and events on a rotation with other Program Staff
Aid in the purchasing of necessary equipment and material for the success of all programs
Be willing to work in Retreats, All Summer Programs, Conferences, Kitchen, and Housekeeping departments and be able to fill in as needed
Assist in Summer Staff Recruiting/Training through:
Be a part of the Summer Discipleship program for summer staff
Mentoring/Leading Bible Studies throughout summer
Help with Recruiting trips and follow-up, as needed
Train Summer Staff in various activities during Staff Training, as needed
Help Schedule/Communicate with Guest Relationships Team as necessary
Help all programs, as needed
Assist direct reports in their responsibilities acting as a working manager when necessary to cover their responsibilities
Manage direct reports in a way that inspires their best work, promotes healthy accountability, and is consistent with Glorieta values
Assist direct report in goal setting and prioritization on a weekly basis
Develop direct reports to pursue excellence personally and professionally
Build a team of direct reports that delights in making camp incredible for the guest experience
Take full ownership of the Guest Relationship’s team storage areas, program items and supplies, organization of physical inventory and assets
Assist the Director in maintaining excellent and consistent standards across all departments and developing new avenues of efficiency
Join the Guest Relationships team in all work projects
Other Duties of ALL Glorieta Staff: We operate year-round. We have guests on the premises almost every day of the year. Serving guests is our number one priority, and therefore ALL staff must participate in guest service in some capacity. Tasks may include cooking, cleaning, facilitating group activities, running retail locations, general maintenance of camp property, recruiting trips, sales trips, and work projects as needed. There are often groups here on weekends, and all staff members will be required to work certain weekends as needed.
Character, Education, Abilities, Skills, Experience:
The “ideal” candidate will have:
A vibrant relationship with Jesus Christ and commitment to scripture and will continue to pursue that further
Strong sense of hospitality and customer service
High degree comfortability with phone calls and emails and guest interaction and public speaking
College Degree is preferred
Experience with Salesforce
Ability to work long hours
Ability to confront, encourage, and inspire staff towards excellence in their work
Easily communicates with guests and staff in a professional manner
Strong administrative and organizational skills
High level of managing details and motivating people through accountability
Ability to delegate and respond to situations in a Christ-centered way
Ability to develop a team and build a high trust accountable, thriving environment
Ability to problem solve and be flexible and adaptable with the changing and developing needs of guests and staff and handle the resulting actions with speed and kindness

Work Context: This job will be performed primarily on location in Glorieta, New Mexico

Travel: Occasional travel to help with recruiting, marketing, or training.
Physical Demands: Ability to lift 60 lbs, sit in office, hike, stand all day, be willing to get your hands dirty.
Work Environment: Mainly a highly administrative job in the office however will be asked to help with logistics and all-camp projects, including working in inclement weather conditions throughout the year.
Training: Employees will be given opportunities for improvement through appropriate training.
Compensation: Salary, on-site housing, medical insurance, 401(k) retirement package after one year, and paid vacation time. See HR and/or potential supervisor for details.
Disclaimer: This Job Description is not a complete description of all that is necessary to do your job. Also, all camp employees are expected to do what it takes to work as a team, even with other departments, to serve guests. This is not only an expectation, but a value that we hold to as an organization. We will help each other get the mission done.

Time:  Full-Time Year Round
Salary:  Paid
Category:  Manager

Updated: 1/17/2023 2:20:39 PM