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Program Assistant

Summary: Support the programs, sales, recruiting, and projects of the Guest Relationships team.

Those interested can apply at: https://apply.glorieta.org/?startApp=a113r00000UE3I6AAL&startName=Program%20Assistant

Program Assistant, Entry Level
Glorieta Adventure Camps, Glorieta, New Mexico

Glorieta Adventure Camps is looking for someone with a strong work ethic and a desire to live and work in a close community to serve in the much-needed role of Program Assistant. We are seeking a high-energy and enthusiastic individual to serve in a wide variety of behind-the-scenes roles to ensure the success of all programs and departments. Additionally, this individual will fill the position of guest facilitator during Retreat season and Leadership staff during the summer. We are passionate about our mission statement and are looking for a like-minded person who is willing to serve alongside us. Please thoughtfully consider each part of our mission statement, job description, and description of our ministry and community before applying.

MISSION STATEMENT
To inspire Christ-like change through Outdoor Adventure, Authentic Relationship, and Biblical Truth

COMMUNITY
The makeup of our community determines a large part of what it is like to live and work here. We have about 80 people who live on-site year-round, comprised of full-time staff, staff families, and seasonal staff. Glorieta is a beautiful place with many natural resources but calls for a somewhat remote style of living.

JOB DESCRIPTION
Title: Program Assistant
Department: Guest Relationships

Job Purpose: To fulfill our mission of inspiring Christ-like change by supporting the programs, sales, recruiting, and projects of the Guest Relationships team and any other needed areas at camp in whatever capacity and at any time. This crucial role will support through hosting and serving during retreat season and taking on a leadership role during the summer season.

Overall Responsibility and Expectations
Host and serve during retreat season(August - November, March-May) in any capacity needed which could include booking & registration, set up, housekeeping, arrival, leading activities, meal prep, meal cleaning, working retail, etc
Make cold calls and follow up with leads in Sales and Recruiting
Work projects that would help all programs and departments get ready for their upcoming season which include building stage sets, building trails, deep cleaning, organizing, moving furniture, painting, etc
Prepare for summer leadership role in one of the following areas(not an exhaustive list): Main kitchen, Family Camp kitchen, Summer Staff Leadership, with Service Team, Medical Staff, Childcare, etc
Guide for Glorieta Adventures and more specifically Zip Tour
Help with recruiting and marketing trips under the direction of the respective Manager and go on these trips
Able to focus on and convert sales and recruiting leads from interested guests while they are onsite
Maintain ongoing, personal contact and follow-up with guests while displaying outstanding Customer Service skills and teamwork
Respond promptly (within 48 hours) and professionally to all email, phone, chat
Demonstrate a current, accurate, and comprehensive knowledge of each program offered by Glorieta Adventure Camps
Continually sharpen sales/technology/customer service skills. Learn new programs and implement new tactics via the internet and over-the-phone conversations
Take ownership of specific areas of Guest Relationships as determined by Manager that fits skill set and passions

Character, Education, Abilities, Skills, Experience
The “ideal” candidate will be self-motivated and disciplined. Must possess effective customer service, organizational, and communication skills. Must have the ability to develop rapport and gain trust with guests and fellow staff members
Bachelor’s degree or equivalent
Exceptional email, chat, and telephone communication skills
Strong interpersonal skills and the ability to interface and communicate effectively with all levels of team members and guests of all ages and backgrounds in an engaging manner
Must have proficiency in Microsoft Word and Excel and their Google counterparts, Google Drive, and Gmail
Ability to work long hours frequently including on most weekends
Ability to confront, encourage, hold accountable, and inspire staff towards excellence in all aspects of their work
Strong sense of hospitality and customer service
An attitude that takes initiative, is a self-starter, and is constantly learning and striving towards growth
Ability to manage a variety of projects and work on several teams simultaneously
Ability to solve problems creatively within constraints
Willingness to perform routine tasks regularly and on time, with deadlines weekly and monthly for most tasks
Comfortable and adaptive in a rapidly changing environment
Ability to present to and train staff members
Confident, dynamic, positive, and driven
Ability to seek and receive constructive criticism
Ability to speak in front of large and small groups, comfortably
Ability to prioritize time well and manage several projects at a once
Capable of working in a structured environment, while successfully completing projects with minimal supervision
Ability to consistently and properly follow up with customers
Possess a current driver’s license and the ability to drive company vehicles as needed
A personal relationship with Christ that permeates all aspects of their life
Other Duties of ALL Glorieta Staff: We operate year-round. We have guests on the premises almost every day of the year. Serving guests is our number one priority, and therefore ALL staff must participate in guest service in some capacity. Tasks may include cooking, cleaning, facilitating group activities, running retail locations, general maintenance of the camp’s property, and work projects as needed. There are often groups here on weekends, and all staff members will be required to work certain weekends as needed.
Work Context: This job will be performed primarily on location in Glorieta, New Mexico.
Travel: Possible travel for training, conferences, recruiting, sales, and other organizational needs.
Time Commitment: This job is a 12-month contract.
Physical Demands: Ability to sit and focus on a singular task for several hours at a time. Ability to walk for long distances across varying terrain. Some lifting of heavy objects will likely be required.
Work Environment: This position is primarily office-based on location in Glorieta, NM but frequent outside work will be required.
Training: All employees will be given the opportunity for improvement through appropriate training.
Compensation: Salary, On-site housing in one bedroom of a shared house, Basic utilities, Medical insurance, Paid vacation time.

Disclaimer: This Job Description is not a complete description of all that is necessary to do your job. All camp employees are expected to do what it takes to work as a team, even with other departments, to serve guests. We ask that anyone who is interested in working at Glorieta Adventure Camps be flexible and have a positive attitude.

Those interested can apply at: https://apply.glorieta.org/?startApp=a113r00000UE3I6AAL&startName=Program%20Assistant

Time:  Full-Time Year Round
Salary:  Paid
Category:  Programming

Updated: 1/17/2023 2:02:31 PM