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Retail Manager

This is a full-time exempt position eligible for benefits

JOB SUMMARY:  

The primary responsibility is managing and supervising the day-to-day operations and upkeep of coffee shop, food venues and Retail Staff. The role leads a staff of approximately 50 people during the busiest summer months. Forest Home is looking for a results-driven leader who is excited for the expansion of their multiple retail sites and growing staff in years to come.

Forest Home is located in the scenic mountains of Forest Falls, while also being just a few miles away from many shopping, dining, and housing options.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

- Develops and maintains standards of quality for the Retail Department and coordinates the smooth operation of the department to ensure professionalism, customer satisfaction, efficiency, and safety.
- Ensures the highest level of customer service is provided. 
- Responsible for scheduling staff and ensuring adequate staffing levels for all locations. 
- Increase sales through product knowledge, merchandising and staff training. 
- Directs the purchasing and inventory control systems.
- Ensure proper product levels in store and in storage.
- Oversight of the budget, expenditures and equipment repairs. 
- Responsible for maintenance schedules, cleanliness and organization of all venues. 
- Recruits, interviews, hires, trains, evaluates, and develops Retail staff. 
- Maintains a safety management program for retail staff.
- Gives recommendations to the Director of Operations for department improvements and repair and replacement plans. 
- Actively supports and participates in staff spiritual life activities. 
- Understand and demonstrates Forest Home’s Core values. 
- Assists co-workers in applying Forest Home’s Core values.  
- Takes the appropriate conflict management steps with customers and other employees when needed. 
- Performs other duties as assigned. 

EDUCATION and/or EXPERIENCE REQUIRED:  

High school diploma or equivalent.  

Recent experience in Fast Food, Coffee Shop and/or Restaurant Supervision/Management required. 
Ability to oversee a team of people and to manage product. 

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Uphold and support the Mission, Vision and Core Values of Forest Home. 
Assume responsibility for initiating a pleasant atmosphere by displaying a professional attitude through performance, appearance, and demeanor. 
Actively supports and participates in the staff spiritual life activities. 
Regular, timely attendance. 
Signed statement of faith. 
Strong computer skills and highly administrative.  
A self-starter who is motivated to learn everything about product. 
Excellent people service skills, with the ability to provide service and streamline processes without compromising the integrity of the department or Forest Home and its policies and procedures.  
Ability to accomplish assigned projects utilizing good communication (written and verbal), project management, time management and collaboration skills. 
Demonstrate the ability to perform high quality work. 
Flexible to complete all projects and duties assigned by director. 
Regular and punctual attendance for all scheduled shifts. 
Ability to work weekends, holidays and some nights as needed.  

SUPERVISORY RESPONSIBILITIES: This position supervises the retail staff. 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions. 

While performing the duties of this job the employee is regularly required to stand, walk, sit, and requires sufficient hand, arm, and finger dexterity to operate retail machines. Requires mild physical work; some lifting, pushing, or pulling of objects over 20 pounds. Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person or over the phone. 

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. This job description will be reviewed periodically as duties and responsibilities change with business necessity. 
 
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work involves moderate exposure to unusual elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors. The noise level in the work environment is usually moderate but can be loud at times. 
 
FOREST HOME EMPLOYMENT STATEMENT: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. All terms and conditions of Forest Home’s at-will employment, duties, and responsibilities are subject to the Forest Home Employee Handbook. 

FOREST HOME CORE VALUES:

Surrender to Christ (Romans 12:1-2) 

Abide with the Lord daily through study of His Word and prayer 
Surrender to the Lord daily through obedience to His Word 
Worship the Lord with the Forest Home Community 
Commit to grow in your faith through regular attendance at a local church 
Prioritize God, Family, and Work appropriately 
Be prepared to share your testimony with staff or guests 
Walk in Biblical purity (1 Timothy 4:12) by rejecting one’s sinful nature  

Love (I Corinthians 13) 

Display the fruit of the Spirit: love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, self-control (Galatians 5:22) 
Be respectful to others 
Demonstrate compassion 

Serve (Philippians 2:3-11) 

Give generously to God and others through time, talent and treasure 
Seek to put others’ needs above your own 
Demonstrate humility in both spirit and deed 
Actively look for ways to serve 

Walk in Integrity (Titus 2:11-12, Proverbs 4:23-27) 

Show loyalty to others, even when they are not present 
Do the right thing, even when others are not present 
Extend trust and seek to believe the best in others 
Ask for forgiveness quickly when necessary 
Be truthful and transparent with others 

Strive for Excellence (Colossians 3:23-24) 

Demonstrate accountability with time and resources 
Request and receive training 
Desire to improve, and challenge others to do the same 
Commit to exceeding guest expectations 
Refuse mediocrity 

Engage in Community (I Thessalonians 5:11-13) 

Seek first to understand before being understood 
Communicate clearly, empathetically and respectfully 
Work through conflict Biblically (Matthew 18-15-17) 
Participate in intentional and purposeful community activities 
Partner with teammates for the goal of unity and team effectiveness 
Play and appreciate “campy” fun 
Faithfully pray for one another 

Innovate (Ephesians 3:20-21) 

Dream Big 
Proactively seek solutions 
Think outside the box 
Dream, plan and execute new ideas 
Acknowledge and trust that all things are possible through Jesus Christ our Lord (Matthew 19:26

Time:  Full-Time Year Round
Salary:  Paid
Category:  Manager

Updated: 2/20/2023 12:35:58 PM