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IT Support Specialist

Summary: Maintaining, upgrading, and managing our software, computer hardware, and networks

Those interested can apply at: https://apply.glorieta.org/job?Id=a113r00000UDwSnAAL

Glorieta Adventure Camps is looking for someone with a strong work ethic and a desire to live and work in a close community to serve in the much-needed role of IT Support Specialist. We are passionate about our mission statement and are looking for a like-minded person who is willing to serve alongside us. Please thoughtfully consider each part of our mission statement, job description, and description of our ministry and community before applying.

Mission Statement
To inspire Christ-like change through Outdoor Adventure, Authentic Relationships, and Biblical Truth

Community
The makeup of our community determines a large part of what it is like to live and work here. We have about 100 people who live on-site year round. This group includes full-time staff, staff families, and interns. Glorieta is a beautiful place with many natural resources but calls for a somewhat remote style of living.


Job Description
Title: IT Support Specialist
Department: HR and Administration

The purpose of the IT Support Specialist is to fulfill our mission of inspiring Christ-like change by maintaining, upgrading, and managing our software, computer hardware, and networks. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.

Overall Responsibility and Expectations
Install and configure software and computer hardware
Manage networks and servers
Provide IT help desk support for all staff, making sure all applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
Set up workstations and login accounts
Monitor performance and maintain systems according to requirements
Troubleshoot issues and outages
Ensure information security through access controls, backups, and security devices
Upgrade systems with new releases and models
Develop expertise to train staff on new technologies
Maintain technical documentation, manuals, and IT policies
Work side by side with other technicians such as AVL and/or maintenance on larger projects.

Character, Education, Abilities, Skills, Experience:
The “ideal” candidate will be self-motivated and disciplined. Must possess effective customer service, organizational, and communication skills. Must have the ability to develop rapport and gain trust over the phone and the internet.

Personal and authentic relationship with Jesus Christ
Passion to support an organization striving to create Christ-like change
Proven experience as a System Administrator, Network Administrator, or similar role
Experience with directory services, networks (LAN, WAN, WLAN), and systems management
Knowledge of network and system security (e.g. intrusion detection systems) and data backup/recovery
Ability to create scripts to automate tasks
Familiarity with various operating systems and platforms, including:
Cisco Meraki
Ubiquiti UNMS
Windows, MacOS, iOS, Android
Microsoft Office 365
Google Workspace
Resourcefulness and problem-solving aptitude
Excellent communication skills
Industry certifications such as CompTIA A+, Network+, and Security+, Microsoft Certified Professional, Apple Device Support, etc. preferred
Bachelor's degree in Information Technology, Computer Science, or a related discipline is a plus

Work Context: This job will be performed primarily on location in Glorieta, New Mexico.
Travel: Possible infrequent travel for training and development.
Work Environment: This position will require performing work in various locations and buildings around our campus.
Training: All employees will be given the opportunity to improve their skills through appropriate training. This will include ongoing coaching and on-the-job training as a regular part of this position.
Compensation: Full-time salary, on-site housing including utilities, health, and wellness plan, retirement benefits with matching funds, paid vacation time

Disclaimer: This Job Description is not a complete description of all that is necessary to do your job. All camp employees are expected to do what it takes to work as a team, even with other departments, to serve guests. We ask that anyone who is interested in working at Glorieta Adventure Camps be flexible and have a positive attitude.

Those interested can apply at: https://apply.glorieta.org/job?Id=a113r00000UDwSnAAL

Time:  Full-Time Year Round
Salary:  Paid
Category:  Business/Operations

Updated: 1/17/2023 1:58:31 PM