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Chief Operating Officer

YMCA of the Rockies, which operates two mission-based family and group conference and retreat centers and an overnight youth camp serving more than 225,000 guests and campers annually, is seeking an experienced Chief Operating Officer (COO). Based in beautiful Estes Park, Colorado and at the entrance to Rocky Mountain National Park, the YMCA of the Rockies is looking for the right person to lead and manage operations, marketing, sales and reservations.

Job Summary:
The COO will drive operational excellence while ensuring mission delivery, financial performance, guest and staff satisfaction and operational efficiency. Primary areas of oversight include all operational sites, marketing, communications, family reservations and group sales. The COO participates as a contributing member of the executive leadership team of the Association and advises and supports the President/CEO in his/her areas of expertise.

Major Duties and Responsibilities:
• Be responsible for overall quality and safety of the guest and camper
• Attract and retain a highly competent, mission-oriented, and diverse workforce.
Lead approximately four direct reports.
• Work with CFO and direct reports to accurately budget and forecast financial
performance. Deliver results to meet or exceed the budget.
• Following hospitality and camping industry best practices, set operational
expectations and hold management teams accountable for implementing
strategy and initiatives.
• In conjunction with other members of the Executive Leadership Team, ensure
the development of strategic plans, objectives and budget.
• Foster a climate of innovation to identify trends, resolve service issues and
develop guest-focused programs and services.
• Oversee the planning, budgeting and implementation of capital projects.
• Assess performance of properties against established measurements and
ensure improvement plans are in place as needed.
• Participate in key decisions as a member of the executive leadership team.
• Serve as a resource to the President/CEO, staff and Board of Directors,
including staff liaison to Board committees as appropriate.
• Identify and implement opportunities to align our standards, policies, practices,
purchases, etc.
• Ensure risk management policies and procedures are developed and
consistently followed resulting in a safe environment for guests, campers and

Required Qualifications:
• Bachelor’s degree in Hospitality, Hotel Management or Business Administration
or equivalent experience required.
• Minimum 10 years’ experience in progressive leadership positions in the
hospitality industry; multi-unit and multi-property experience preferred.
• Skill in interpersonal relationships to convey enthusiasm, motivation and
• Personally support (participate in) the fundraising campaigns of the
• Demonstrated ability to manage multiple priorities simultaneously and maintain
focus on results.
• History of self-motivation and ability to endure failure as part of growth,
innovation, and change within work environment.
• Staff or volunteer participation in non-profit organizations preferred.
• Ability to operate under pressure and meet or exceed deadlines.
• Personal qualities of integrity, credibility and a commitment to the YMCA of the
Rockies’ mission.

$155,000 - $175,000 annually which includes a comprehensive benefits package: health benefit plan options, participation in the YMCA Retirement Fund, including a YMCA contribution of 12% of annual salary after two years and optional participation in a 403(b) and generous paid time off including vacation, holiday and sick leave.

To Apply:
Please submit cover letter and resume to Courtney Hill, Application deadline is March 11, 2020.

Time:  Full-Time Year Round
Salary:  Paid
Category:  Business/Operations



Updated: 2/13/2020 1:29:29 PM

Job Contact:
Kate Allison
(970) 586-3341

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Why work at YMCA of the Rockies:

When you work at YMCA of the Rockies, you become part of something bigger than yourself. You become a key player in helping cultivate an environment of healthy living, youth development, and community impact. As an employee at YMCA of the Rockies, you will meet all walks of life and live each day with a greater sense of purpose. You will learn to lead with heart and measure success by the impactful moments you are able to create for guests, community members, and fellow staff. This is a place where nature inspires and quality time happens naturally. Our serene surroundings of Rocky Mountain National Park provide moments of tranquility throughout our days and remind us how lucky we are to grow our careers in such a beautiful and supportive workplace.

2515 Tunnel Road
    Estes Park, CO 80511

(970) 586-3341

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