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Guest Services Supervisor
Ridgecrest Conference Center (Ridgecrest, NC) is looking for our new Guest Services Supervisor. This highly engaged individual will lead Ridgecrest’s registration and reservation teams and develop and implement a plan for exceptional guest service. This is a full-time salaried position with benefits.
Cradled in the spectacular Blue Ridge Mountains of western North Carolina, Ridgecrest Conference Center hosts hundreds of events annually, impacting nearly 70,000 guests and provides event planners of Christian conferences and retreats one-stop shopping and first-class customer service in a Christian environment. For more information about Ridgecrest Conference Center, go to ridgecrestconferencecenter.org.
-Leads front desk team’s day-to-day operations to ensure successful operational standards.
-Leads reservations team to exceptional guest service through all methods of communication and specified tasks.
-Encourages and builds trust, respect, and cooperation among team members.
-Understands employee positions well enough to perform duties in their absence.
-Serves as problem solver in instances of guest dissatisfaction.
-Makes recommendations for continuous improvement and implements necessary changes as needed to accomplish this standard.
-Maintains consistent and accurate billing of guests.
-Has a calling to serve others with excellence and grace.
-Contributes to Ridgecrest’s 5 Core Values that ultimately support the Mission: -Cultivating Experiences, Nurturing Relationships, Impacting Lives for God’s Glory.
-Bachelor’s Degree or equivalent experience in the hospitality industry
-Proven experience in leading others
-Minimum 3 years of experience in hospitality or customer service is desirable
-Must always maintain a warm and friendly demeanor
-Must be willing to work some evenings and weekends as business needs require
-Proficiency in computers and current technology
-Strong written and verbal communication skills
-Strong time management, organization and prioritization skills
-Possess a high degree of initiative and attention to detail
Time: Full-Time Year Round
Category: Guest Services
Updated: 2/4/2019 8:28:38 AM