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Tourism Manager/Activities Administrative MGR

Position Profile
Tourism Manager/Activities Administrative and Training Manager
Glorieta Camps, Glorieta New Mexico

We are looking for someone with a strong work ethic and a desire to live and work in a close community to serve in the much-needed role of Tourism Manager/Activities Administrative and Training Manager. We are passionate about our mission statement and are looking for a like-minded person who is willing to serve alongside us. Please thoughtfully consider each part of our mission statement, job description, and description of our ministry and community before applying.

To inspire Christ-like change through
Outdoor Adventure
Authentic Relationships and
Biblical Truth

The makeup of our community determines a large part of what it is like to live and work here. We have about 120 people who live on-site year round, comprised of: full-time staff and families and Interns. Glorieta is a beautiful place with many natural resources but calls for somewhat remote living.

Title: Tourism Manager/Activities Administrative and Training Manager
Department: Program Support
Reports To: Director of Program Support

Job Purpose: This is a full-time, salaried position with responsibilities including customer service, scheduling, management of Zip Tour and other potential tourism aspects, and supervision of activities staff. This person will work closely with the marketing department to advertise tourism programs, manage summer staff, communicate with program directors to ensure activities are set up and staffed year-round, and train retreats interns and full-time staff on running, inspecting, and training others who may run these activities. They will hold all trainers and operators to an acceptable operating standard that is consistent with the written Policies and Procedures. This position is responsible for the day-to-day running of the challenge course including: training, marketing, scheduling guests and staff, and when necessary, running the activities. Administrative duties include keeping all policies and procedures up to date, overseeing organization of wheeled assets, inspections and construction of activities, and a go-between for the Program Support Director and activities staff.

Overall Responsibilities:
Maintaining the online booking system for all tourism activities.
Keeping up with customer service through phone calls, emails, and face to face interactions before and after tours. This includes alerting guests if a tour must be canceled and/or if changes are made for any reason.
Scheduling guides for all tours and managing activities staff, including summer staff and full time staff.
Plan and execute in-service training for trained activities facilitators.
Assisting in organization of in-house and third-party inspections, equipment in-service, and maintenance needs.
Communicate with programs to schedule when program guests will be using the Zip Tour, and other activities, as well as helping schedule camp family and friends.
Maintain marketing efforts for Tourism via social sites (Yelp, TripAdvisor, Groupon), brochure distribution, and promoting tourism at local and campus events.
Respond to comments, both negative and positive, and maintain a relationship with past customers.
Keep up with tourism events in Santa Fe and discern if those events would be a good opportunity to promote Glorieta Tourism.
Manage the Welcome Center by keeping it clean, the retail space stocked, and overall a comfortable space for guests.
Driving guests up the mountain, guiding tours, and any other guiding responsibilities.
Supervise the maintenance/construction and wheeled-assets activities staff.
When the Zip Tour is not running: Travel locally and nationally to meet with and cultivate leads through events and face to face meetings.
Seek out ways to continue Tourism during “off seasons”.
Log detailed information from conversations/events/emails into Salesforce (our customer relationship manager) to keep a good flow of communication between all departments.
Large emphasis on marketing the unique tourism programs at Glorieta Adventure Camps.
Active in developing and growing the tourism side of the Glorieta Ministry to reach its full potential while always being within our missional guidelines.

Other Duties of ALL Glorieta Staff: We operate year-round. We have guests on the premises almost every day of the year. Serving guests is our number one priority, and therefore ALL staff must participate in guest service in some capacity. Tasks may include cooking, cleaning, facilitating group activities, running retail locations, general maintenance of camp property, and work projects as needed. There are often groups here on weekends, and all staff members will be required to work certain weekends as needed.

Character, Education, Abilities, Skills, Experience:

The “ideal” candidate will have:
The Tourism/Activities Manager will have a vibrant relationship with Jesus Christ; a willing, hard working, and growth-oriented attitude; be above reproach in all areas of life; be a forward thinker and team player; a love for youth, children and families and a desire for their spiritual formations; as well as possessing:
Excellent communication skills.
Ability to manage, encourage, teach and get along with a variety of people simultaneously and communicate well with team members, staff, and guests.
Must have proficiency in the Microsoft Word and Excel, their Google counterparts, Google Drive, and Gmail.
Willingness to perform routine tasks regularly and on time, with deadlines weekly and monthly.
A strong desire to learn new things quickly.
An Entrepreneurial spirit to grow and develop a new department with limited oversight and continue to maintain current operations with excellence.
A strong sense of self-motivation accompanied by a good work ethic.
A personal relationship with Christ that permeates all aspects of their life.
A natural ability or strong desire for organization, accuracy, and attention to detail.
Flexibility in day-to-day tasks.

Work Context: This job will be performed primarily on location at the Glorieta, New Mexico location.

Travel: Travel may be required for training and marketing.

Physical Demands: Ability to lift 60+ lbs, sit in office, stand all day, bend, squat, be willing to get your hands dirty, hike.

Work Environment: Indoors and outdoors

Training: All program support employees will be given opportunity for improvement through appropriate training.

Compensation: Full-time, salaried with housing and benefits.

Disclaimer: This Job Description is not a complete description of all that is necessary to do your job. Also, all camp employees are expected to do what it takes to work as a team, even with other departments, to serve guests. This is not only an expectation, but a value that we hold to as an organization. We will help each other get the mission done.


Time:  Full-Time Year Round
Salary:  Paid
Category:  Manager



Updated: 1/28/2019 11:32:08 AM

Job Contact:
Joshua Rogers
(505) 428-6424

Send Resume

Why work at Glorieta Camps:

We are looking for people who believe wholeheartedly in our mission of inspiring Christ-like change through outdoor adventure, authentic relationships and Biblical truth.

11 State Road 50
    Glorieta, NM 87535

(505) 428-6424

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