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Guest Services Manager

Office and Guest Services Manager

General Statement: The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.

Job Title: Office and Guest Services Manager
Corps/Department: IM DHQ/High Peak Camp
Reports to: Divisional Youth Secretary
FLSA Status: Full Time, Non-Exempt

Scope of Position/Essential Functions:
The primary functions of the Office and Guest Services Manager is to serve as the liaison concerning all areas of office management in working with vendors, clients, customers, and employees. Other functions of this position include bookkeeping, payroll, maintaining employee and volunteer files, protecting the mission files, vendor/purchases files, and contracts. This position will also be responsible to maintain an active camp calendar under the direction of the Camp Director. Other functions of this position include general housekeeping to assist in turning the camp over in cooperation with the Operations Manager.

Education and Work Experience:
The chosen applicant must have a BA degree in a business related field, or a high school diploma/equivalent paired with a minimum of three years’ experience in office management.

Knowledge, Skills and Abilities Required:
? Shelby Accounting System
? Microsoft Office Suite (excel, word, access), Outlook, and Lotus Notes.
? General understanding of GAAP (Generally Accepted Accounting Principles).
? Ability to operate a 10-key and other standard office equipment.
? Must accurately develop a filing system under the direction of the Divisional Human Resources and Protecting the Mission Departments.
? Remain in full compliance with all Salvation Army policies and procedures outlined within the employee handbook and as directed by authorized Salvation Army departments.
? Responsible for finances related to guests, groups, and retreats.
? Experience in leadership/supervision of people and the ability to work effectively with the camp staff, the public, and children that camp serves


? Manage the camp rental calendar and booking of all rental groups in a manner edifying The Salvation Army and local churches.
? Must be available during group rental period serving as host and camp representative.
? Assist with camp turn over after events.
? Ability to learn new camp software with training.
? Coordinate with group leaders to ensure booking requirements such as contracts, deposits, camp policies and procedures, and processing.
? Coordinate with Divisional Headquarters (DHQ) leadership for divisional events held at camp.
? Conduct ongoing evaluations/surveys of camp services and make recommendations on how camp can better serve customers in the future.
? Maintain the camp office operations, phone calls, and mail processing when the Camp Directors are off campus.
? Maintain regular contact with contracted groups throughout the summer months

Software-related skills: Microsoft Word and Excel required, Lotus Notes, Working knowledge of integrated database applications and ability to use new software programs
with basic training.

Physical Requirements: Ability to sit, walk, stand, bend, squat, climb, kneel and twist on intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift up to 25 pounds, Ability to access and produce information from a computer, Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Acknowledgement of Religious Purposes of The Salvation Army: The employee acknowledges that he/she has been informed and understands The Salvation Army’s religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army’s religious purposes and his/her work related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

This position should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this position statement.

Time:  Full-Time Year Round
Salary:  Paid
Category:  Guest Services



Updated: 7/17/2018 2:57:38 PM

Job Contact:
John Amschler
(970) 586-3311

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Why work at High Peak Camp:

Camp is a place where kids can run, play and learn about God in the outdoors. Our ministry is dedicated to sharing the Gospel and having a blast going on new adventures.

111 Salvation Lane
    Estes Park, CO 80517

(970) 586-3311

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