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Director, Guest Experience

With grace-based hospitality at the forefront of its mission, WinShape Foundation has created a role that will be dedicated to cultivating and overseeing the guest experience. The Director of Guest Experience will lead and impact the entire guest experience through the innovative delivery of sales, event planning, food and guest services. The director must demonstrate both Christ-centered servant leadership and a desire to love people through the ministry of hospitality. Paired with responsibilities specific to guest experience, the ability to adapt to the expectations of all six WinShape Foundation ministries will be critical to the success of this leadership role. This individual will be able and eager to lead, inspire and motivate team members to glorify God by creating experiences that transform lives.

Reports to: President, WinShape Foundation


Responsibilities
Cast a vision for hospitality and experience creation at the WinShape Foundation and provide an unwavering focus on delivering the transformational experience for the guest served
Lead, mentor, and develop a 100+ person Guest Experience team
Offer exceptional guest service to all WinShape Retreat guests by providing a transformative space to relax, recharge and regroup
Maintain positive relationships with members of the WinShape Leadership Team and community partners
Oversee the operations of a 100-room Retreat facility, including food services, lodging and sales
Develop and steward the annual budget (~$6 million) for the Guest Experience ministry
Promote a culture of service, unity, and teamwork among all departments in Guest Experience
Lead the innovative development and implementation of strategic plans for sales, event planning, and guest and food services
Qualifications
Bachelor’s Degree or equivalent experience in the hospitality industry, preferably hotel or restaurant management
At least 10 years of management experience in leading, coaching and developing people
Proficiency with computer software systems
Ability to communicate with clarity and simplicity
Strong time management, organization and prioritization skills
Ability to travel on a limited basis
Must be willing and able to work evenings and weekends as business needs require
Commitment to WinShape Foundation’s core values: People, Results, Excellence, Safety and Stewardship

FLSA Status: Regular Full-Time, Exempt

Apply Online at the link below:
https://careers-winshape.icims.com/jobs/1195/director%2c-guest-experience/job

Time:  Full-Time Year Round
Salary:  Paid
Category:  Executive Director

 

 

Updated: 3/19/2018 6:39:18 PM

Job Contact:
Kristen Womack
(800) 448-6955

Send Resume

Why work at WinShape Camps:

To provide vision and leadership for WinShape Camps and WinShape Camps International.

2277 Martha Berry Hwy
    Mt. Berry, GA 30149

(800) 448-6955

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